Embercrest Elite Polo T-Shirt

Thank You for Choosing Maiomi

We’re thrilled to have you as a part of the Maiomi family. At Maiomi, we’re committed to delivering premium style, unmatched quality, and top-tier service. Please take a moment to review our Return & Exchange Policy to ensure a seamless shopping experience.

Returns & Exchanges

At Maiomi, our goal is to provide top-quality products that reflect confidence and sophistication. If you receive a damaged product or an item that doesn't match your order, we’re here to help. Please review the guidelines below:

Returns

• If you're not satisfied with the fit or the product, you can return it.
• A nominal return fee of ₹100 per product will be charged to cover handling and logistics.
• Please ensure the product is unused, unworn, unwashed, and in its original condition with all tags intact.

Damaged or Incorrect Product

• If you receive a damaged or incorrect item, kindly return it along with your order number.
• Upon verification, we will dispatch a replacement promptly at no additional cost.

Exchange Policy

• We do not offer refunds, but we are happy to provide size exchanges, subject to the following conditions:
• Exchange requests must be raised within 48 hours (2 working days) of delivery.
• Transportation fees for exchanges will apply.
• Email us at maiomihelp@gmail.com with your order details and exchange request.
• Customers are required to ship the product back to us, as we do not provide reverse pickup services.
• Please obtain an acknowledgment receipt from your courier partner for safety.
• Return shipping charges are non-refundable. We recommend using a trackable courier service.
• Products must be sent in their original packaging, unused, unwashed, and undamaged.
• Include your name, address, email, and desired size clearly inside the parcel.

Important Notes

• Only one exchange is permitted per order.
• Exchanges are available only for the same product in a different size (of equal value).
• Prepaid orders cannot be canceled once placed.
• COD orders can be canceled within 24 hours by emailing us at maiomihelp@gmail.com.
• If your requested size is unavailable, a credit note will be issued, valid for 30 days on our website www.maiomi.com.

Partial Order Exchange

• You can exchange eligible items from your order within 48 hours of delivery.
• Some items may be non-exchangeable or non-returnable, and these will be specified on the product page.

Fit & Sizing Issues

• For size-related concerns, contact us within 48 hours.
• If your desired size is not in stock, we’ll issue a credit note.

Non-Acceptance of Returns/Exchanges

• We will not accept returns or exchanges in the following cases:
• Dissatisfaction with fabric, material, or color (please refer to product details before purchasing).
• Minor color variations (10–12%) due to screen lighting or resolution.
• Products that are worn, washed, or used.
• Items purchased during sales or promotions are final sale and cannot be returned or exchanged.

We hope this policy helps clarify our process. For any questions or assistance, feel free to reach out at maiomihelp@gmail.com.

Thank you for shopping with Maiomi. We look forward to serving you again with confidence and style!